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NETASQ products are guaranteed
free from operational defects, manufacturing or design
flaws, for 1 year for hardware components and 3 months
for software components.
For the best protection
of your activity, NETASQ offers several exchange programs
to provide you with extended guarantees.
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Standard
exchange |
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Upon receipt
of the defective appliance, NETASQ will repair
it in its workshop and send back a replacement
appliance within 10 working days.
This service is included in the INITAL maintenance
contract.
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Express
exchange |
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In the event
your appliance breaks down, NETASQ will send a
replacement appliance in anticipation of your
return of the defective appliance.
The replacement will be made within 1 working
day if the incident is reported before 3 p.m.
(GMT+2). For international customers, replacement
times vary according to destination*.
This service is included in the PRIVILEGE maintenance
contract.
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Advanced
exchange - proposed by our partners. |
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NETASQ is working together with its certified partners in order to propose advanced exchange services - H+4, H+1 regardless of timezone (24x7).
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General
service terms & conditions |
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For any further information, please refer to this document:
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