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Training Expert+
 

Training
EXPERT+

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Course goals

Provide Level 1 support on NETASQ products. This training is mandatory to be a NETASQ Certified Support Center

Comments

This training is mandatory to be a NETASQ Certified Support Center.

 

Certified Netasq Expert+


Dates and location:
2 days in Villeneuve d'Ascq (Lille)

 Requirements:
Certified NETASQ Expert

Material:
One PC (serial port) for 2 (not included)

Refreshments:
The training includes lunch. Certification included



Synopsis

  NETASQ Support Procedures
  Levels of support
Organization of Netasq TAC and of NETASQ Certified Support Centers
Open and follow a request for technical support

  Tools and documentation
  Case Manager
Exchange management tool : diagnostic and RMA generation
Documentation

  Interface
  Access to the tools
Overview
Commands

  How to activate and use « debug modes »
  A.S.Q.
VPN
Proxies
Administration tools

  Examples of trouble tickets and how to solve them
  VPN
Network
Filters and translation


Calendar

To consult NETASQ Training calendar, click here


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