Services

NETASQ’s wide range of robust services sets standards of excellence and guarantees high levels of customer satisfaction.

Some of these services are delivered by our trusted partners (over 750 certified partners to date) who are present in over 40 countries.


Download the General Service Terms and Conditions

Introduction



Our NETASQ Certified Partners are your entry point for first level, local language support. Our Expert Certified Partners and our NETASQ Certified Support Centers (NCSCs) have direct access to our Support Center which is run by experienced, NETASQ-qualified Engineers. They provide first level support for all NETASQ products.

NETASQ offers comprehensive hardware and software maintenance programs to guarantee you proactive protection. Our maintenance packs include several exchange programs to provide you with extended guarantees, in addition to an Active Update service. This offers effective protection against existing and new threats as they appear on a daily basis. In addition you have access to the latest major and minor software releases.

Training is primarily provided via our NCTCs, in local languages. Access to our Training programs.

NETASQ experts have also developed a wide range of tailored consulting services to complement those provided by our trusted partners and integrators. Professional Services, Technical Account Management (TAM) and NETASQ Vulnerability Manager ASQ Audited Network (SAAN) address the specific needs of the most demanding architectures. Access to our Consultancy page.


Maintenance



maintenance
New network threats appear every day, meaning that only a security solution which is constantly updated can offer the levels of protection you require. NETASQ’s proactive approach to network security is backed by a team of R&D Specialists who are constantly developing corrective measures to counter tomorrow’s threats.

As a NETASQ partner you can benefit from their ability to protect you against the risks before they emerge. We offer a range of maintenance packages which allow you to develop precisely the right security solution for the needs of your network infrastructure.


NETASQ offers complete maintenance packages, including a subscription giving you access to:
• Major and minor software updates
• Intrusion Prevention Engine contextual signature updates
• Updates to dynamic URL lists
In addition, you benefit from:
• Access to our support centre via your partner
• Contract offering warranty and equipment exchange options with return times dependent on the maintenance pack selected
 
You can choose between two packages : INITIAL or PRIVILEGE. The benefits are as follows :



This is an entry-level maintenance package designed to meet most of your general needs :

• Access to support via your partner.

• Standard warranties and exchange
for all materials (within 10 days of receiving defective appliance) signatures, URL filter database.

• NETASQ Active Update: Major and minor software updates, intrusion prevention engine contextual signatures, URL filter database

• NETASQ Active Update is available as an option for NETASQ Vulnerability Manager, Optenet and Kaspersky antivirus



The PRIVILEGE Pack is designed for companies operating a critical business which require a superior level of service.

• Access to support via your partner or a Certified Support Center

• Express warranties and exchange for all materials. 24 hour turn round provided incident has been reported by 15:00 French time. International delivery times vary depending on destination.

• NETASQ Active Update: Major and minor software updates, intrusion prevention engine contextual signatures, URL filter database

• NETASQ Active Update is available as an option for NETASQ Vulnerability Manager, Optenet and Kaspersky antivirus

• NETASQ Newsletter Subscription

Each NETASQ partner can also provide emergency services with even shorter response times (1 hour, 4 hours) and maximum responsiveness. These offers are dependent on their geographical proximity and operating hours.

 List of partners in France or abroad

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