Consultancy

NETASQ provides a range of services through our network of accredited integration partners.

Download the TAM Description
Download the PS Description

Introduction



NETASQ experts have also developed a wide range of tailored consulting services to complement those provided by our trusted partners and integrators. Professional Services, Technical Account Management (TAM) and address the specific needs of the most demanding architectures.




TAM

"With the TAM service, we have access to support from NETASQ’s entire pre- and post-sales technical infrastructure. Their teams conduct pro-active follow-up on our projects, providing quick, coherent communications whenever we encounter a security issue or incident. I am delighted with the real added value that this professional service unquestionably delivers in our day-to-day operations."
— M. SALON, AFP’s Head of Network Infrastructure


Technical Account Management (TAM)
Technical Account Management, or TAM, is an advanced support service designed to provide uninterrupted assistance for more complex security environments. Technical Account Management (TAM) meets the needs that NETASQ users have for proactive and constant follow-up by the vendor throughout the full lifespan of their security infrastructures - tests, deployment, migration and usage.


Who is TAM made for?
TAM is intended for all NETASQ end users. This service is recommended for users who have particularly critical infrastructures and/or a wide fleet of appliances that require the vendor's constant attention. This service complements the services provided by our distribution and integration partners. Certified NETASQ integrator partners will oversee the delivery of the TAM service in order to stay informed and involved in all recommendations given by NETASQ's teams.


What does this service do for you?
Within the scope of a standard service contract, NETASQ's technical support team provides certified partners with access to our technical expertise whenever they deploy complex configurations or encounter malfunctions. Training and certifying these partners ensure their high level of expertise. In certain cases, the size of the network, the complexity of configurations or sophisticated features make it necessary to form a direct link between NETASQ's support and the end user's technical teams. For this reason, NETASQ offers its clients access to its support service, known as TAM, for a minimum duration of 1 year and, if necessary, for the whole lifespan of the network.


Dedicated TAC team
The TAM service is implemented by NETASQ's technical support team. Every TAM client is assigned a team of 4 support engineers. As such, you will be able to ask for the same engineers who will attend to all your requests. In the event one of them is absent, cases in progress will automatically be handled by the other engineers. These teams are led by a Technical Account Manager who will maintain a continuous link between the end user, the integrator and NETASQ. He will coordinate his team's workload in order to provide a uniform and optimal service quality throughout the whole lifespan of your infrastructures. NETASQ support engineers will only be part of a TAM team once they have been certified and have gained the required experience in the technologies that we implement. They have direct local access to our research and development teams.

Note
Please note that TAM services do not include the configuration, migration or audit of your solution. These services are performed by your integrator with possible support from NETASQ through its "Professional Services" range. For any additional information, we kindly ask to contact your Integrator or NETASQ Sales Representative.

PS



Professional services
If you have a complex network with particularly critical security issues, NETASQ’s Professional Services teams have the technical specialists to help. They offer both on-site and remote support to assist you through the installation phase, for software releases and when difficult problems require troubleshooting.

Distributors, integrators and end users of UTM and antispam solutions can all benefit from the in-depth knowledge and experience of NETASQ and our network of accredited integration partners.


Who does the NETASQ Professional services target?
PS, Professional Services target distributors, integrators as well as end users of UTM and antispam solutions. In all of these cases, this service is executed jointly with our integration partners. NETASQ’s engineers contribute their specialized knowledge of the product while NETASQ-certified integrator partners will oversee the delivery of the PS in order to stay informed and involved in all recommendations given by NETASQ’s teams.

This consulting service is jointly run with our integration partners. NETASQ’s engineers contribute their specific knowledge of the product in client cases which are never similar. NETASQ-certified integrator partners provide assistance in the delivery of the SAAN service in order to stay informed of and involved in all the recommendations given by the various NETASQ departments.


Which needs does this service address?
NETASQ’s technical team is made up of Experts, all of whom have been qualified CNEP (Certified NETASQ Expert-Plus), a level which attests to their ability to implement the most complex scenarios and to offer solutions to unusual scenarios. These engineers, who share their time between high-level support and expertise services, understand their clients’ operational constraints as well as the technical details of our solutions. Their permanent access to our Research and Development teams guarantees high reactivity and total transparency of the necessary technical information.

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